Ipswich & District Citizens Advice Bureau
Volunteering • Receptionists
Receptionists are an integral part of the team, managing ‘front-of-house’ on the basis of information provided by the advice session supervisor. As a Receptionist you would:
- greet clients and other visitors
- answer the phone
- ensure clients know what is happening and how long they have to wait
- explain the services available
- point out leaflets, lists and self-help materials
- monitor client numbers and waiting times
- maintain the reception area
- enter information into computer systems
Specific qualifications and experience are not required to take on the role. You need to:
- have a good manner when talking to people
- have basic computing skills
- have an understanding of, and commitment to, confidentiality
- be friendly and approachable
Volunteer application form
What do Citizens Advice bureaux do?
What do our volunteers do? (advisers, administrators, receptionists, and IT co-ordinators)
What do our volunteers do? (trustees, campaigners and social policy co-ordinators) What do our volunteers say?
Why volunteer for us? What should I do next?
Notes on volunteer application form
